Frequently Asked Questions

緑でサラナ -Super Vegetable Drink -

Answer

Yes, there are. There are two natural food additives: gardenia and carotene pigment. In addition, it contains vitamin C as well.

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There is no sugar. It contains the sucrose, which is derived from raw vegatables and fruits.

Answer

You can take 105g of vegetables with 1 can.

4つのベリーの恵み -Multi Berry Juice -

Answer

The polyphenol is made from carbohydrates, that plants produce during photosynthesis, which partially changed.

Answer

Yes, you can drink it hot. However, when you heat the can it could be damaged or even broken, so it is very dangerous. Before heat it up, please remember to transfer the content of product to another container.

Answer

There is no sugar. It contains the fructose and sweeteners (acesulfame potassium and sucralose).

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You can take 100g of fruits with 1 can.

Delivery

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After your order was accepted, it normally takes about a week for delivery. In case where the delivery will take longer time or fails due to out of stock, you will be notified by email.

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Any purchase over S$30 enjoys Free shipping Less than $30 purchase are entitled S$5.

Answer

We will deliver goods to places of your choice other than registered address. Please indicate your choice of delivery address when you choose to where the products shall be delivered in the course of placing an order.

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No, we do not ship overseas. Delivery service is available only in Singapore.

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At this moment, payment will be automatically charged to your card via PayPal.

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For the first delivery payment will be made on the day you subscribe to the Monthly Delivery Deal. Payments for subsequent deliveries will be made automatically on this same day of every month via PayPal. For instance, you subscribed to this package on 20th June, subsequent payments will be made on 20th July, 20th August, and so on and so forth.
In addition, product will be delivered on same day which you chose for first month. For instance, you chose to be delivered on 25th June (first month), subsequent delivery will be done on 25th July, 25th August, and so on and so forth.

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You will receive notification by emails.

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You will receive 2 order IDs for monthly delivery order. The one is for the first month’s delivery, and following one is for subsequent monthly orders. When making enquiries on your monthly delivery order, please quote the following ID.

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To change an order, please make a cancellation via your MY ACCOUNT page at least 5 business days prior to the next scheduled delivery date.
You can make “MY ACCOUNT” → “Subscriptions” → “VIEW” your monthly order → “CANCEL” → YES
For temporary suspension of your monthly order, customer will have to cancel monthly order subscription, and submit new monthly order subscription again when you want to restart.

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No, we do not offer gift wrapping service.

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In case where you have not received the goods for more than 10 days after placing the order or the delivery has not been made even after the scheduled delivery date, please contact us at the following fill in the enquiry form.

Damaged products and replacement

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In case of damaged product and replacement.enquiry form

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Please contact us using enquiry form However, the shipping cannot be terminated if the delivery process has been completed. Please refuse to take the goods when it is delivered to you by courier.

Security

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Date encryption named SSL is adopted on all pages handling with personal data. The “key mark” will be displayed on browser if SSL is adopted on the webpage.

Answer

As SSL is adopted on SUNSTAR Online Store, security alert may appear. Since such security alert will appear when the beginning of URL changes from “https” to “http”, please click on “Yes”.

User ID and Password

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We will send order confirmation and notice to your registered email address. You may set your user ID to be your email address or any ID of your choice. If you have changed your email address, please make sure to update it at member data update on MyPage .

Answer

Please change it at member data update on MyPage .

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If you forgot the password, we will first verify your identity, re-issue a new password and then send it to your registered email address. Please re-issue the password here .

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In case where the password cannot be re-issued due to error in identification or you have not received the re-issued password, please contact us using enquiry form

Mail Magazine

Answer

Please contact us using enquiry form

Answer

Information of time-limited offer and information of special sale available only to mail subscription members, notices of webpage updates, useful information for daily life and notices from SUNSTAR related websites etc. are delivered in mail magazine in text format. In addition, mail magazine may be delivered in HTML format.